Q&A about Boomgos
- Why do I need to sign in?
- Boomgos on social media
- Legal information
- Is Boomgos delivery free?
- What are boomgos?
- What's a store on Boomgos?
- Can I contact the seller?
- Notifications
- Coupons
- My Points
- I forgot my password!
- Reviews
- How do product reviews work?
Sign-in has its pros and makes the overall Boomgos experience much more comfy. It allows you to:
- Access your orders via the website or any device you have the app installed on
- Be able to access them even if you switch devices.
- Take part in our promotions and sales
Can I buy it without it?
Purchasing through the website requires sign-in, which we'd really recommend for the reasons mentioned above.
How do I sign in?
a. Click on the Sign In button at the top of any page.
b. Select one of the options from the pop-up screen.
c. Enter your Google login, Facebook login, or Apple ID and password if prompted. Note that Boomgos won't get direct access to your Google, Facebook, or Apple login information.
d. Allow Boomgos to access the email address associated with your Facebook account if prompted.
Points is a cashback system within our app.
1 point = 0.01 EUR
How do I get them?
We no longer provide a 1% cashback for all purchases.
However, you can earn points for purchases of certain products that are eligible for cashback.
The users that have registered on Boomgos from the moment until December 31, 2024, will receive a 1% cashback on their purchases.
Where can I find them?
Information about points, their amount, and their accrual history can be found in your profile. To access this, click on the "My points" box under your name.
How do I use them?
My Points can be used when making a purchase and will appear as an option among the payment methods at checkout.
Please note: The option to spend points becomes available once your purchase history contains a sent order of 5.50 EUR or more.
Which products can I purchase with points?
All of them! You just need to accumulate the number of points that will equal the cost of the order.
Do I get to keep my points forever?
Not forever, but they'll remain available for a while; the life cycle of points is 180 days from the moment they are earned.
I can't spend my points!
This can happen for four reasons:
the cost of the product exceeds the amount of accumulated points;
you have an active coupon applied to products in your cart.
You have not yet placed a one-time order of 5.50 EUR or more.
you have violated the rules of the platform; in this case, your points will automatically expire
At the moment, we have two shipping options:
- Regular. This one is absolutely free
- Trackable. It implies that the product is going to be sent in a package that can be followed all the way until it gets to you. Its cost depends on a number of things (like weight, size of the package, etc.) and will be calculated automatically. The amount due to be paid will be displayed at checkout
N.B. The package may be subject to VAT, customs duties, or other taxes, depending on the laws and regulations of the destination country. More info here: Fees and Taxes
Boomgos is an international marketplace that has everything you need at a sweet price.
Why Boomgos?
A tremendous range of goods from all over the world. We have sellers from:
China
India
Korea
Japan
Turkey
UK
Thailand
Ukraine
Germany
France
Pakistan
Italy
USA
And we're looking forward to expanding this list.
Discounts. There are thousands. Really!
Honest product reviews, live streams and much more — check our social network.
24/7 support in over 20 languages.
Reliability. We'll reimburse your money if an item is not delivered, arrives damaged or not up to your expectations.
More info here: Refund Policy & Warranty
Who are you?
Boomgos is a young and ambitious company registered in Estonia. Our mission is to create a universal platform that allows anyone to buy anything from anywhere in the world.
Does Boomgos a registered address?
Sure. Here it is: Boomgos OÜ. Pärnu mnt 105, 11312 Tallinn Estonia
REG Nr. 16813544
How do I contact you?
By email (support@boomgos.com) or by clicking on the button at the bottom of this page.
Where can I find your Privacy Policy and Terms of Use?
Just click on the links below:
A store is a place where vendors sell products from a single merchant.
Where do store reviews come from?
The store reviews are a collection of reviews of all the products presented in a store. Those are written by real users who have already received their purchases.
Where does the store rating come from?
The average rating of all the seller's items forms the store rating. A product can only be rated upon confirmation of receipt.
How do I add a store to Favorites?
Well, the desktop version lacks this option, unlike our app.
Tap the product you like and scroll down. The store link is located under the Similar Items section.
Go to the store page by tapping the tab with its name.
Hit Follow or Favorite, depending on your OS. Now the closest to your heart store is always at hand and can be found in either Favorites or Following.
Our website has no direct contact option, but you can get in touch with the support team instead. Our agents speak 23 languages, including:
• English
• Spanish
• Italian
• German
• Portuguese
• French
• Greek
• Danish
• Swedish
• Norwegian
• Dutch
• Polish
• Czech
• Latvian
• Estonian
• Romanian
• Hungarian
• Turkish
• Arabic
• Hebrew
• Russian
• Ukrainian
• Belarusian
How do I contact them?
By email (support@boomgos.com) or by clicking on the button below.
Reviews on Boomgos are our users' opinions about ordered products. Those are written by real people with real passion!
How do I leave a review?
To review a product, you need to confirm its receipt. Just select Yes on the Have you received this order? tab. Right after that, you'll be able to rate your item, give some feedback to the seller and other users, and attach a few photos or videos if you like.
N.B., iOS and desktop users cannot upload videos at the moment.
How do I edit my review?
This can be done at any time by clicking on or tapping the Edit Review button. You can change your star rating, text, and attachments.
Can I post a review anonymously?
Of course! Use the Anonymous Review toggle or tick the corresponding box on the website. Your review will be published anonymously and hidden from the Reviews tab.
Tips for writing a review
The most important thing is honesty!
Honest reviews help both users and us. We should know whether or not the product is worth removing from the website.
And also, details!
Informative reviews are extremely helpful. Keep them about the product (not the rest of your experience) and don't include any personal information.
What should be in the photo or video?
Well, the product itself was photographed or filmed from different angles and in good lighting. Let others see the pros and cons of buying it.
And what shouldn't be?
Postal labels, bank cards, and any other personal identifiable information. Anything containing your personal data (last name, first name, address, telephone number, etc.) may be used for unwanted or fraudulent purposes.
I HAVEN'T FOUND AN ANSWERR TO MY QUESTION
Signing up with an email requires a password. But if you forgot it and lost access to your Boomgos account—not a big deal—here's how you can restore it:
On the website:
a. Click on Sign in.
b. Select email in the sign-in options list.
c. Click on Forgot your password?.
d. Enter the email address and click on Recover.
e. Check your inbox for an email titled Password Recovery.
f. Click on the Recover Password button in it. Make sure to do that within 12 hours; otherwise, the link becomes inactive.
Enter your new password. You'll get back to your account once it's confirmed.
On Android/iOS:
a. Go to Profile by tapping the icon in the bottom right corner and tapping Sign in.
b. Tap Show more sign in options.
c. Tap Email.
d. Tap Forgot your password?.
e. Enter the email address and tap Send (recover password on iOS).
f. Check your inbox for an email titled Password Recovery.
g. Tap the Recover password button in it. Make sure to do that within 12 hours; otherwise, the link becomes inactive.
Enter your new password. You'll get back to your account once it's confirmed.
If you haven't found it in both your Inbox and Spam folders, contact our support team by sending an email at support@boomgos.com or clicking the button below.
Legal information
BOOMGOS OÜ
Reg No. 16813544
Address: Estonia, Tallinn, Pärnu mnt 105, 11312
Contacts:
Email: support@boomgos.com
Phone: 0800 2420363
Registration authority: Register of Enterprises of the Republic of Estonia
Registration number: 16813544
VAT payer ID: EE102673144
Notifications
Our website sends notifications that you can look through and configure by clicking on the corresponding button next to the search field.
What are those notifications about?
- Sales, promotions, and discount coupons
- Updates on current orders
- Boomgos social network updates
- Short questionnaires
How do I configure or switch them off?
On the website:
a. Scroll up to the top of any page.
b. Select Notifications (right next to the Search button).
c. Click on the gear icon on the splash screen.
d. Uncheck the boxes next to the notifications you prefer not to receive.
On Android/iOS:
a. Go to Profile by tapping the icon in the bottom-right corner.
b. Tap the gear icon in the top right corner.
c. Tap Notification Settings.
d. Toggle the switches to disable or enable certain types of notifications from
Coupons
Discount coupons allow you to purchase your products at a lower price.
There are two types of them:
- A percentage coupon, like 3%, 5%, etc. The higher the price — the bigger the discount
- An amount coupon, like 3 USD, 5 EUR, etc. The amount will be deducted at checkout
Mind, though, that the final price shouldn't be less than 0.10 USD.
Do coupons expire?
They do. Some of them may be active for a day, some may last a month—the exact expiration date is always displayed on the coupon itself. In any case, it's better to make up your mind sooner rather than later.
Where can I find mine?
If you have a coupon, you should see a special color tab in your shopping cart (or in the top right corner of the page if you're using the web version). Clicking on it will open a new window, where you can:
- Find all the information about the coupons you have
- Pick a coupon you'd like to apply to the current purchase
How do I use it?
On the website:
a. In your shopping cart, select the items you're going to purchase.
b. Select a coupon you'd like to apply (they are displayed on the right).
c. The price will be recalculated automatically. Below it, you'll see the discount percentage.
On Android/iOS:
a. In your shopping cart, select the items you're going to purchase.
b. Select a coupon you'd like to use.
c. Tap Apply or tap again to cancel that action.
d. The price will be recalculated automatically.
e. Coupons can be used only once and are not refundable. Shop smart!
Reviews
Boomgos has a social network of its own where you can:
-- Follow the users
-- Post in-depth and eloquent product reviews
-- Give thumbs up and comment on other users' posts
-- Take part in giveaways and watch live streams
-- Be followed by people interested in what you're posting
How does it work exactly?
If you go to Profile and then click on My Reviews, you'll see three sections: Reviews, Followers, and Following.
On the website:
-- The first one contains all the public reviews that you posted.
-- Followers are the users subscribed to your profile. This section allows you to either follow a person in return or unsubscribe by clicking the You're Already Subscribed button.
--The following contains all your subscriptions. If you're no longer interested in someone, you can unsubscribe by clicking on the You've Already Subscribed tab.
Clicking on the user's reviews (below the search field) will open the page where the most-rated posts with detailed reviews and high-quality pictures and videos are located.
On Android:
-- The first one contains all the public reviews that you posted.
-- Followers are the users subscribed to your profile. That menu allows you to follow a person in return as well as unsubscribe or block them. The latter will hide your posts from that user.
-- The following contains all your subscriptions. If you'd like to unsubscribe, then go ahead and tap the icon with a checkmark next to that profile. By the way, we also have a page with lots of live streams, news, and giveaways on it. So make sure to subscribe to Boomgos Official!
Tapping the icon to the right of the shopping cart will open the page with the following tabs on it: Discover, My Feed, and Live Streams.
-- Discover contains the most-liked posts with detailed reviews and high-quality pictures and videos.
-- My Feed contains both your posts and the posts of those users you subscribed to. Some of the Boomgos recommendations will also be sprinkled in once in a while.
On iOS:
-- The first one contains all the public reviews that you posted.
-- Followers are the users subscribed to your profile. That menu allows you to either follow a person in return or unfollow them.
-- The following contains all your subscriptions. By the way, we also have a page with lots of live streams, news, and giveaways. So make sure to subscribe to Boomgos Official!
Tapping the icon to the right of the shopping cart will open the page with the following tabs on it: Discover, My Feed, and Live Streams.
-- Discover contains the most-liked posts with detailed reviews and high-quality pictures and videos.
-- My Feed contains both your posts and the posts of those users you subscribed to. Some of the Boomgos recommendations will also be sprinkled in once in a while.
How to post a review?
On the website:
Click on My Orders.
Select an item from the list and click on Leave a review next to it.
Rate the product's quality or shipping and share your opinion in the review section.
Add photos by clicking on the icon below.
Check the box at the bottom if you want the review to be posted anonymously.
Click on Send.
On Android/iOS:
Go to my feed.
Tap Create a selection or product review.
Share your opinion about the purchased item and attach a photo or video by tapping the corresponding icon.
Tap Add Product to select the item you're reviewing.
Now your post will appear in your followers' feed.
How do I comment?
On the website:
Click on the profile of the person whose post you'd like to comment on.
Click on the picture of the product.
Click on the bubble icon.
Share your opinion in the Leave a Comment field, then click on Send.
On Android/iOS:
Click on the bubble icon below the other user's post.
Share your opinion in the Leave a Comment field, then click on Send.
And what if someone insults me?
You can report any review or сomment. Here's how:
Click on or tap the three-dot menu next to a review/comment.
Click on/tap Report.
Select a reason for reporting.
Click on/tap Send.
The corresponding department will get a report, check the posted information, and remove the review/comment if necessary.
